HELP CENTRE

How to submit and track complaints

Short guides to help you use the environmental complaints portal.

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How to Submit an Environmental Complaint

Learn how to submit a complaint.

01

Create an Account

Register with your name, phone or email and password.

02

Open the Complaint Form

Select Submit Complaint from the application menu.

03

Select Complaint Category

Choose the category that best describes the problem.

04

Allow GPS Location

Allow location access so the complaint can be mapped.

05

Confirm Your Location

Confirm the county, sub-county and area shown.

06

Describe the Problem

Explain what happened, where and how it affects people or the environment.

07

Upload Photographs

Take or upload clear photographs showing the problem.

08

Submit the Complaint

Review the information and submit the complaint.

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How to Enable GPS Location

Learn how location helps investigators.

01

Tap Use My Current Location

Press the location button on the complaint form.

02

Allow Location Access

Choose Allow in your browser location permission prompt.

03

Confirm Accuracy

Check the displayed latitude, longitude and accuracy.

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How to Take a Good Complaint Photograph

Learn how to provide useful evidence.

01

Show the Whole Problem

Capture the surrounding area as well as the source of the problem.

02

Use Clear Images

Avoid blurry or dark photographs.

03

Upload Evidence

Select Take Photo or Upload Image.

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How to Track Your Complaint

Learn how to monitor progress.

01

Find Your Complaint Number

Your reference number is displayed after submission.

02

Open Track Complaint

Enter your complaint number to view its status.